while we’d been signposting patients to the right clinician within the practice for a number of years, the opportunity to both improve our offer to people by making sure they get the right help when they need it and also reduce pressure on gps was something we were keen to progress. care navigators can have a range of ‘day jobs’ – in our practice they are receptionists and admin team members – and their role is to actively listen, to signpost people to sources of help, advocacy and support, and to help people play an active role in managing their own health. for example, we hope to promote our care navigators to patients and set up group consultations in 2019. we will be working with local partners such as citizens advice, carers bucks and local hospices to run informal group sessions for patients and carers about putting people’s wishes into practice, supporting someone at the end of life and how to plan for crisis.
the programme has always been high on their agenda, and they have supported us in setting up a dedicated meeting schedule and noticeboard for care navigators, and have released time for staff to take part. at westongrove, we were lucky that not only were the partners keen on training care navigators, but we also had a number of staff who felt passionately about this and wanted to be part of developing their skills and offering this service to our patients. i’m part of the cepn (a wonderful nhs acronym) within the ccg and we introduced care navigation last summer. that said i think maybe a blog could be a good way of keeping our navigators engaged during and after this blip?
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