itil v3 foundation introduced candidates to the key elements, concepts and terminology found in itil. the itil 4 foundation certification is designed as an introduction to itil 4 and enables candidates to look at it service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. you can also self-study for the foundation exam and you may also choose to take training in another format, such as distance learning. one year’s subscription to my itil is included with your itil foundation exam.
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